The Services division of Adeeb Group caters to the operations and maintenance of Life Safety Systems, Building Automation Solutions, ELV systems, and complex information technology deployments. With over 400 trained service staff, Adeeb Group undertakes both preventive and reactive maintenance harnessing the power of our 24/7 Service Desk.
Adeeb Group is maintaining mission-critical life safety systems, complex ELV and building management solutions in some of the most sensitive and high-profile facilities thought out the UAE. Four decades of experience and market-leading expertise provide building owners and stakeholders the peace of mind they expect for the smooth running of their critical building solutions.
At Adeeb Group, we listen to customer requirements carefully and develop a customized maintenance and support solution that best fits individual customer needs, including:
Adeeb Group’s maintenance teams are reachable via a 24/7 Customer Service Desk 800 ADEEB (23332). The service desk agents log on an ITIL certified Service Desk follows up and track service calls to ensure meeting the SLAs. The Service Desk agents are backed with experienced and certified engineers who are always ready to provide an immediate response, whether it is day or night.
We undertake Annual Maintenance Contracts of any type – comprehensive, non-comprehensive or semi-comprehensive. Our teams work extensively with customers to fine-tune an appropriate AMC package to suit their needs.
Adeeb Group undertakes Annual Maintenance Contracts with a commitment for any stringent Service Level Agreements. Dedicated service coordinators are employed to manage Key Performance Indicators (KPIs) associated with the SLAs.
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